Well, I’m not too much of a shopaholic; I think I barely fall in the category, to tell you the truth. However, I do need to go and buy stuff occasionally, as we all do. So, I landed up at Macy’s the other day to buy some outerwear (winter approaches *brrrr*) and literally had a headache-inducing time. Here’s why:-
1. Macy’s is undergoing some sort of renovation – ALL HELL HATH BREAK LOOSE!! Half the display shelf cabinets are locked and one can’t even see most of the products or touch the and inspect them while browsing. In case one wants to see the product up-close, the utterly snobby Macy’s staff take their own sweet time in a) Noticing the customer b) Acknowledging the customer’s request and, c) Actually opening the God-damned cabinets! As if this weren’t taxing enough, the customers (due to lack of space) crowd around the area like they’re at a fish market and don’t let people pass by! (In hindsight, the customers’ may be milling around the area because someone has finally opened the coveted cabinets!)
Due to the renovation, half the escalators are not working and none of the elevators are working. Restrooms have been relocated to the BASEMENT and the MUTHAFUKIN’ SEVENTH FLOOR!!!
2. The Sales’ Reps are downright rude and do not pay any attention to the shoppers. Why are they hired? To lounge about and sample the stupid perfume strips they ought to be handing out to all the customers? No one’s at the changing room section to assist, either?!
3. The unfriendly folk at the counters not only behave unprofessionally with the customers, there is utter un-professionalism in the conversations between employees as well! A Mexican rep was yelling from one end of one of the sections to someone over at the other end, “HEYYYY!!! WHERE YOU AT?!” repeatedly while others were getting startled. If one wants to get a glimpse of the ghettos, one may come to this Macy’s.
In one of the sections, cashiers were chatting away with other staff members while doe-eyed tourist customers stood around, waiting confusedly.
Such things have happened earlier as well at this Macy’s but, the recent experience at the store has left a bitter taste in my mouth. And a headache. The management ought to seriously consider HR training for the staff and treating their customers well.